Business Process Outsourcing
Many of the Below Areas Can Be Tracked By Our Clients Utilizing OPAL's On-Line Tracking System, Trade Promotion Planning and Management Systems Tools
Download List in Excel Format
Provide Back-Office Customer Service
- Customer Purchase Order Processing (EDI, FAX, Mail, Email, Phone)
- Warehouse Pick Tickets
- Advanced Shipment Notices
- UCC-128 Labels
- Customer Invoicing
- Customer Service Issues/Problem Resolution
- On-Line Daily Reporting To Management
Inventory Management
Logistics Support
- Logistics - Freight Contracting Utilizing Our Own Resources and Third Party Logistics Companies
- Trucking - Expediting
- Trucking - Load Coordination
- Freight bill auditing and approvals
- Negotiate and Support Warehousing Contracts
- Daily Warehousing Management
- Freight Claims
- Proof of Deliveries (POD's)
- Pallet Management
Contract Packaging
- Co-Packer Contract - Assist/Advise with Negotiations
- Co-Packer Contract Management
- Production Volume Forecasting/Planning
- Assist with Quality Assurance/Product Reviews
- Label Management/Ordering
- Product Recall Procedures
- Product Improvements/Testing Recommendations
Accounting
- Cash Management/Investments
- Cash Flow Forecasting
- Debt Management/Lines of Credit
- Co-Ordinate Banking Relationships
- Manage Accounts Receivable
- Past Due Accounts Management/Collection
- Perform Credit Analysis
- Handle Trade Promotion Deduction Processing
- Obtain Deduction Support/Documentation
- Perform Deduction/Trade Spending Matching to Plan
- Unauthorized Deduction Collection
- Prepare and Send Customer Monthly Statements
- Perform Product Damage Analysis
- Handle Product Shortage Claims by Customers
- Manage Product Returns
- Arrange for Product Pickup
- Purchasing of Inventory, Suppies, Contracted Services, Marketing Materials and Other
- Track Receiving
- Accounts Payable
- Vendor Invoice auditing and approvals
- Check Preparation
- Check Signing
- Bank Reconciliations
- General Ledger/ Sub-Ledger Management
- Accruals - Payroll
- Accruals - Vendor Payables
- Accruals - Trade Spending
- Accruals - Freight
- Accruals - Brokerage/Sales
- Accruals - Consumer Programs/Couponing
- Accruals - Promotional Programs/In-store
- Accruals - Other
- Asset Management/Identification
- Depreciation - Analysis
- Financial Statement Preparation
- Management of Outside Auditors
- Management of Tax Return Preparation
- Management of Bank Auditors/Other Auditors
- Forecasting - Volumes/Revenues
- Forecasting - Expenses
- Forecasting - Balance Sheet
- Analysis - Price & Mix Variances
- Analysis - Actual vs Projections
- Analysis - Performance Measurements
- Handle Third Party Payroll Processing
- Payroll Reporting
- Tax Deposits/Gov't Reporting
- Internal Controls - Evaluation & Documentation
- Employee Expense Reports Review
Sales Planning
- Trade Promotions - Assist with the Planning
- Sales & Volume Forecasting - Assist
- Sales & Promotional Material Expediting
- Assist with development of Sales Presentations
- Sales Materials Ordering/Outsourcing
- Sales Samples & Distribution
- Competitive Analysis
- Category/Brand/Product Performance Analysis
- Market Price/Performance Reports
- Broker Contracts - Assist/Recommend
- Customer Contracts/Indemnity Agreements
- Prepare and Distribute Customer Price Lists
- Facilitate Customer Insurance Requirements
- Slotting Planning/Management
- Product Mix Plans By Account Based Upon Client Assumptions
- Data Synchronization with 1Sync, as part of the Global Data Synchronization Network (GDSN).
Sales Support
- Assist with preparing for Customer Presentations
- Assist with Broker Management
- Obtain/Track Promotional Plans - Approvals
- Program Execution - Monitoring
- Support tracking of Incentive Plans/Management
- Assist with Retail Management/Support
- Coordinate Store Audits
- Problem Resolution
- Order & Promotion Program Coordination
Consumer Relations
- Consumer Contacts - Phone/Mail/Web
- Inquiry Summation and Analysis
- Response Plans & Activities
- Consumer Followup
Marketing Support
- Assist with Program Planning
- Advertising Activity Coordination
- Consumer Promotion Support
- Coordinate Issuing Coupon Codes
- Expense Forecasting
- Performance / Effectiveness Forecasting
- Support Advertising Agency Relationships
- Expenditure Monitoring and Forecasting
- Coordinate Print Material Approvals
- Print Material Regulatory Compliance
- Assist with Public Relations Efforts
- Assist with PR Firm Management
- Management of Design Studios (Label, Sales Matl)
- Trade Show Participation Management
- Assist with Long Range Business Planning
- Assist/Implement Consumer Research
- Monitoring Consumer Trends
Information Systems
- Purchasing Equipment/Software
- Project Design/Priority Management
- Development of Systems/Software
- Maintenance of Systems & Security
- Systems Troubleshooting
- User Support and Training
- Network WAN/LAN Maintenance
- E-mail Systems
- Website Design/Management/Maintenance
Coordinate Administrative Systems
- Phone Systems
- Long Distance Contracts
- Ofiice Machines/Faxs/Copiers
- Office Space/Rental Agreements
- Office Space Utilization/Management
- Office Services (Lease Hold Improvements, Sanitation, Org)
Arranging for Adiministrative Practices
- Facilitate Obtaining Product Liability Insurance
- Facilitate Obtaining General Liability Insurance
- Facilitate Obtaining Workman's Compensation
- Facilitate Obtaining Life/Health/Disability Insurance
- Facilitate Implementing Employee Benefits (Pension/401K)
- Purchasing and Managing Office Supplies
- File Storage/Retention/Destruction
- Recording Board Meeting Minutes
- Contract/Agreement Records Management
- Travel & Entertainment Management
- Suggest and Draft Company Policies
- Facilitate Obtaining Legal Services
- Arrange for Trade Organization Participation
Assist with Management of Human Resources
- Contribute to Performance Reviews
- Employee Record Keeping
- Assist with the Development of Incentive Plans
- Assist Employee Recruitment/Hiring
- Employee Policies/Manuals
- Employment Contracts
- Employee Issues/Problem Management
- Employee Training
- Recommend Compensation Plans
- Safety Management
Arrange for New Product Development
- New Product Concept Development
- Product Development - Recipes
- Facilitate Development and Review of Packaging Design
- Coordinate Product Testing (incl. Shelf Life)
- Recipe Costing
- Facilitate Label - Regulatory Compliance / Approvals
- Nutritional Analysis (ESHA Software in house.)
- Coordinate and Suggest UPC Assignments (Considering Family Codes and Other Issues)
- Assist with Supplier Identification
- Coordinate Consumer Testing/Research
- Research Case Pack/Pallet Configurations
Support Company's or Third Party Quality Assurance
- Assist with Product Testing and Batch Releases
- Coordinate Ingredient and Packaging Testing
- Contract for Supplier Audits
- Recommend Product Cost Improvements
- Locate Alternative Suppliers of Raw Materials
- Coordinate Shipping Tests
- Competitive Benchmarking
- HACCP Analysis/Documentation
- Maintenance of Process Sheets
- Maintenance of Ingredient/Packaging Specifications
- Coordinate Organic Certification Process
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